VISION
To be a first-rate provider of quality service when managing each client's travel, tours, accomodation, conference, visa facilitation and related needs.
MISSION
By upholding the highest standards of professionalism, we seek to give a value for money service while meeting our customers needs in travel, tours, hotel accommodation and related services.
SLOGAN
Feel @ home with us.
For quotations and bookings for your air travel, holidays, visa application assistance, hotel accomodation,car hire & taxi service, travel insurance, events cum conference or even phone calling cards while abroad, call us on +254 722 757 628.
In line with the "new normal" due to the Covid-19 pandemic, we have adjusted to a working from home schedule.
When making payments, the number to dial is still +254 722 757 628 for guidance on how to go about this.
We actively discourage the use of cash transactions.Payments are now acceptable by Electronic bank transfers in (KSH, USD, EUR or foreign currency equivalent) and by mobile money using the LIPA NA MPESA paybill number flashing on our landing page.
This website contains information with current offers and step by step payment procedures using mobile money transfer (MPESA and Airtel Money), VISA or Mastercard-branded debit/credit cards as well as Account to Account bank transfers using the PESAPOINT Bank system.
The customer care-team is constantly accessible on telephone, e-mail, LinkedIn, WhatsApp, Facebook(@TheTravelhouse Limited) and Twitter (@ThetravehouseK).
For emergency or date-change queries even when abroad, +254 722 757 628 is the magical number to use.
WHY CHOOSE US?
Our staff are all based in Nairobi; home to our call centre and customer service teams, which operates 24 hours a day and responds to enquiries from any where in the world.
Our forte is in the familiarity with the local tours and travel industry. We specialize in various market segments e.g. students, missionaries,senior citizens, physically challenged travellers, incentive groups, family travel and sports teams.
In addition to this, we tailor make packages- corporate team building, air safaris, incentive group travel, individual traveller safaris, bird watching treks, beach holidays, golf safaris and agro-tours to Israel for domestic and foreign clients.
On road safaris, we use 4 x 4 vehicles fitted with reliable communication gadgets and managed by experienced, multi-lingual tour guides.
Against online websites, we compare favourably and give best value for money quotes to suit your budget.
We are allied to active members of KATA (Kenya Association of Travel Agents) and KATO (Kenya Association of Tour Operators), thus, bound by the highest standards of integrity.
To maintain professionalism and reliability in our work, we are active members of the BNI (Business Networking International) Platinum chapter where our team leader- Michael Mwathe has been a chapter director and member for the past 60 months.
The owners are Kenyan nationals with work experience in various capacities, spanning over 25 years from reputable airlines and travel firms.
This depth of knowlede has been tried and approved by clients ranging from the NGOs(non-governmental organizations), international bodies, government ministries to corporate entities.
